CSG Product Director
Department Overview:
At Salesforce, customer success is paramount.
Our Success Plans play a pivotal role in ensuring our customers's success with Salesforce products.
The Customer Success Group's (CSG) product management team is responsible for Salesforce's Success Plan offer portfolio with which we enable our customers to realize value from Salesforce.
We work backward from the customer to address their needs across small business, commercial, and enterprise segments.
The team works across all functions in CSG (including Sales, Delivery, Marketing, and Operations) and with Salesforce Product and Sales organizations.
Role Description:
The Premier Success Plans Product Director, Technical Health will be responsible for defining our strategy for driving performance and technical health for our Premier Success Plan customers.
Salesforce can be customized to meet any customer's needs, but sometimes this customization leads to less than ideal performance.
This, in turn, can lead to lower product adoption, higher maintenance costs and lower perceived business value.
This role will be responsible for defining the technical health needs for our Premier customers and creating or enhancing features and capabilities that help our customers quickly identify poor solution performance and provide recommendations that will help them achieve greater performance and technical health.
In this cross-functional role, you will partner with various teams across Salesforce including GTM, Global Readiness and our Success Plan Technical Health teams to better understand what technical challenges our customers are facing and develop a product roadmap that helps address these needs to drive better performance and product adoption.
Your Impact:
Create and maintain a Technical Health strategy for our Premier Success Plan customers Define and own a multi-year Premier Success Plan product roadmap aligned with the Technical Health strategy Own all aspects of technical health for our customers with an emphasis on driving better solution performance and minimizing disruption or high severity technical issues Partner with our Success Plan Technical Health team to understand current technical health capabilities and how they can be leveraged to address issues Premier customer are facing Work closely with our product, creative, digital success and delivery teams to create content and live, expert-led programs to provide customers with technical best practices and use case guidance Work closely with delivery, sales, and marketing teams to bring products to market.
Measure the performance and effectiveness of product features with a focus on continuous improvementStay up-to-date on industry trends and the competitive landscape.
Minimum Requirements:
Ability to work cross-functionally between multiple stakeholders and teams to help define business needs, deliver clear and concise proposals and gain alignment.
Attention to detail, including documenting all analyses, results and processes, to drive awareness across the organization.
Excellent communication, presentation, and organization skills, with the ability to summarize and present information that provides actionable insights and engages various audiences (e.
g.
, executive team, tactical team) Display strong leadership, networking, relationship-building and influencing skills.
Ability to work both independently and in a larger team setting.
High sense of urgency to respond to critical business questions.
Preferred Requirements:
10
years of product management experience in high-tech, particularly in SaaS, Software, or Cloud companies.
Bachelor's degree in a relevant field; MBA or advanced degree Experience in the Salesforce ecosystem and knowledge of the Salesforce portfolio Our Investment In You:
World-class enablement and on-demand training - check out Trailhead.
com for a sneak peek! Exposure to executive thought leaders with a passion for living our values Clear path to promotion with accelerated leadership development programs Weekly 1:
1 coaching with your leadership Fast Ramp mentorship program Week-long product bootcamp Sandler Sales Training Volunteer OpportunitiesHave you heard of our 1:
1:
1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation.
We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list.
Values create value.
Our values helped drive our revenue number to $13.
28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit https:
//www.
salesforcebenefits.
com/ for the full breakdown.
J-18808-Ljbffr Recommended Skills Attention To Detail Business Process Improvement Business Requirements Communication Coordinating Leadership Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v2ft6nqccq77687qq', 'ExternalApply-j3v2ft6nqccq77687qq'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
At Salesforce, customer success is paramount.
Our Success Plans play a pivotal role in ensuring our customers's success with Salesforce products.
The Customer Success Group's (CSG) product management team is responsible for Salesforce's Success Plan offer portfolio with which we enable our customers to realize value from Salesforce.
We work backward from the customer to address their needs across small business, commercial, and enterprise segments.
The team works across all functions in CSG (including Sales, Delivery, Marketing, and Operations) and with Salesforce Product and Sales organizations.
Role Description:
The Premier Success Plans Product Director, Technical Health will be responsible for defining our strategy for driving performance and technical health for our Premier Success Plan customers.
Salesforce can be customized to meet any customer's needs, but sometimes this customization leads to less than ideal performance.
This, in turn, can lead to lower product adoption, higher maintenance costs and lower perceived business value.
This role will be responsible for defining the technical health needs for our Premier customers and creating or enhancing features and capabilities that help our customers quickly identify poor solution performance and provide recommendations that will help them achieve greater performance and technical health.
In this cross-functional role, you will partner with various teams across Salesforce including GTM, Global Readiness and our Success Plan Technical Health teams to better understand what technical challenges our customers are facing and develop a product roadmap that helps address these needs to drive better performance and product adoption.
Your Impact:
Create and maintain a Technical Health strategy for our Premier Success Plan customers Define and own a multi-year Premier Success Plan product roadmap aligned with the Technical Health strategy Own all aspects of technical health for our customers with an emphasis on driving better solution performance and minimizing disruption or high severity technical issues Partner with our Success Plan Technical Health team to understand current technical health capabilities and how they can be leveraged to address issues Premier customer are facing Work closely with our product, creative, digital success and delivery teams to create content and live, expert-led programs to provide customers with technical best practices and use case guidance Work closely with delivery, sales, and marketing teams to bring products to market.
Measure the performance and effectiveness of product features with a focus on continuous improvementStay up-to-date on industry trends and the competitive landscape.
Minimum Requirements:
Ability to work cross-functionally between multiple stakeholders and teams to help define business needs, deliver clear and concise proposals and gain alignment.
Attention to detail, including documenting all analyses, results and processes, to drive awareness across the organization.
Excellent communication, presentation, and organization skills, with the ability to summarize and present information that provides actionable insights and engages various audiences (e.
g.
, executive team, tactical team) Display strong leadership, networking, relationship-building and influencing skills.
Ability to work both independently and in a larger team setting.
High sense of urgency to respond to critical business questions.
Preferred Requirements:
10
years of product management experience in high-tech, particularly in SaaS, Software, or Cloud companies.
Bachelor's degree in a relevant field; MBA or advanced degree Experience in the Salesforce ecosystem and knowledge of the Salesforce portfolio Our Investment In You:
World-class enablement and on-demand training - check out Trailhead.
com for a sneak peek! Exposure to executive thought leaders with a passion for living our values Clear path to promotion with accelerated leadership development programs Weekly 1:
1 coaching with your leadership Fast Ramp mentorship program Week-long product bootcamp Sandler Sales Training Volunteer OpportunitiesHave you heard of our 1:
1:
1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation.
We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list.
Values create value.
Our values helped drive our revenue number to $13.
28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit https:
//www.
salesforcebenefits.
com/ for the full breakdown.
J-18808-Ljbffr Recommended Skills Attention To Detail Business Process Improvement Business Requirements Communication Coordinating Leadership Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v2ft6nqccq77687qq', 'ExternalApply-j3v2ft6nqccq77687qq'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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